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Service Desk Technical Support

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Service Desk Technical Support provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.

Someone in this role generally uses an issue tracking system to manage support requests and communicates with users both reactively and proactively.

Also known as:  Help Desk, Service Desk, Support Engineer, Support Technician, Support Analyst, Technical Support, Technical Support Officer, or Applications Support  

Education options

The following are recommended qualifications for this role:

See What to study for more information.

Relevant Professional Certification

The following professional certification is recommended for those practicing in this role:

Recognised Industry Certifications

These industry certifications may be helpful for this role:


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