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Service Desk Technical Support
Service Desk Technical Support provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.
Someone in this role generally uses an issue tracking system to manage support requests and communicates with users both reactively and proactively.
Also known as: Help Desk, Service Desk, Support Engineer, Support Technician, Support Analyst, Technical Support, Technical Support Officer, or Applications Support
Education options
The following are recommended qualifications for this role:
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NZ Diploma in in IT Technical Support (Level 5) (More info at NZQA)
See What to study for more information.
Relevant Professional Certification
The following professional certification is recommended for those practicing in this role:
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Certified Technologist (CTech) (More info at IT Professionals NZ)
Recognised Industry Certifications
These industry certifications may be helpful for this role:
- CompTIA A+
- Microsoft Certified Professional (MCP)